FAQ

Quality control
Multiple quality checks throughout the whole production process provided by trained operators assuring high quality standards and even higher customer satisfaction rate.

Packaging control
Shipped in self-sealing poly bags or paper envelopes that secure excellent protection for the product while it's on the way to the customers. Cardboard boxes are used for multi-product shipping if the order is bigger than polybag capacity.

Returns
In case you receive a damaged product or the product has a manufacturing error. We can offer you a free replacement or refund if you contact us withing 30 days of product delivery with appropriate photos of the products issue. Check below for more info on appropriate photos. This way, we can send that information through to our manufacturer and give you a free replacement or refund.

If you ordered the wrong size or you simply changed your mind about your order we unfortunately do not offer any refund or return possibilities since products are only manufactured on order.

Any other questions
If you have any questions or problems, don't hesitate to contact us through the contact form on our website! We'd love to help out or answer any questions you may have.